ServiceNow Courses

Skills you'll gain: Dynamic Host Configuration Protocol (DHCP), Local Area Networks, Network Protocols, Network Administration, TCP/IP, Wireless Networks, General Networking, Network Architecture, Network Infrastructure, System Configuration, Computer Networking

Skills you'll gain: Information Technology Infrastructure Library, Service Management, IT Service Management, Information Technology, IT Management, Information Technology Operations, Operations Management, Asset Management, Operations

Skills you'll gain: Dataflow, Data Pipelines, Serverless Computing, Real Time Data, Data Processing, Identity and Access Management, Debugging, Google Cloud Platform, Data Access, Data Security, System Monitoring, Site Reliability Engineering, Containerization, Code Reusability, Data Integrity, CI/CD, Cloud Platforms, Data Transformation, Event Monitoring, File I/O

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Business Relationship Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Performance Management, Supplier Management, Vendor Relationship Management, Process Management, Data Management, Process Optimization, People Development, Continuous Improvement Process

Skills you'll gain: Microservices, Amazon Web Services, Middleware, Software Architecture, Systems Architecture, Email Automation

Skills you'll gain: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Content Performance Analysis, Customer Support, Customer Communications Management, Customer Inquiries, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, AI Integrations, Customer Relationship Management

Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Customer Service, LLM Application, Product Support, Operational Efficiency, Automation

Skills you'll gain: Service Oriented Architecture, Performance Tuning, Transaction Processing, Proxy Servers, Middleware, System Monitoring, Data Pipelines, Hardening, Security Controls, Enterprise Architecture, Performance Testing, Cyber Security Policies, Virtualization, Hardware Troubleshooting, Network Routing, Endpoint Security, Application Programming Interface (API), Debugging, Extensible Languages and XML, Hardware Architecture

Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Cloud Infrastructure, Technical Consulting, System Configuration, Cloud Computing, Cloud Services, Servers, Network Administration, Network Infrastructure, Data Storage

Skills you'll gain: .NET Framework, Web Development, Databases, Program Development, Application Development, SQL Server Reporting Services

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, Practice Management, IT Management, Continuous Improvement Process, Process Management, Technical Services, Business Management, Stakeholder Management, Governance, Innovation, Value Propositions, Stakeholder Engagement