ServiceNow Courses
ServiceNow courses can help you learn IT service management, workflow automation, incident management, and change management processes. You can build skills in configuring ServiceNow applications, creating reports and dashboards, and integrating third-party tools. Many courses introduce ServiceNow's platform features, such as the ServiceNow Studio for application development and the Performance Analytics tool for data visualization, allowing you to apply your knowledge in practical settings.
Popular ServiceNow Courses and Certifications
Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, User Provisioning, Database Application, Security Controls, Business Process Automation, Enterprise Application Management, Email Automation, Role-Based Access Control (RBAC), System Configuration, Identity and Access Management, Information Management, Data Security, Automation, Content Management, Scripting
Skills you'll gain: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Process Design, Digital Transformation, AI Enablement, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Service Improvement, Operational Efficiency, Incident Management, Event Monitoring, Scalability, Change Management, Performance Analysis
Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, IT Management, IT Automation, Change Requests, Automation, Problem Solving, Data Integration, Design, Order Fulfillment
Microsoft
Skills you'll gain: Microsoft 365, Microsoft Teams, Azure Active Directory, Microsoft Office, Microsoft Azure, User Provisioning, Multi-Tenant Cloud Environments, Collaborative Software, Help Desk Support, Document Management, Microsoft Copilot, System Configuration, Role-Based Access Control (RBAC), Cloud Services, User Accounts, Technical Support, Technical Communication, Identity and Access Management, Cloud Storage, File Management
Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Cloud Infrastructure, Technical Consulting, System Configuration, Cloud Computing, Cloud Services, Servers, Network Administration, Network Infrastructure, Data Storage
What brings you to Coursera today?
Skills you'll gain: ServiceNow, IT Service Management, Incident Management, Release Management, Problem Management, Information Technology Infrastructure Library, Service Management, Incident Response, Problem Solving, Change Requests, IT Automation, Change Management, Information Technology Operations, Automation, Operational Efficiency
Logical Operations
Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Service Level, Operations Management, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
Microsoft
Skills you'll gain: Computer Hardware, Authorization (Computing), Hardware Architecture, Cloud Services, Computer Networking, Microsoft Power Automate/Flow, General Networking, Microsoft Teams, Authentications, Generative Model Architectures, Firewall, Hardening, Data Warehousing, Network Architecture, Data Storage, Security Controls, Problem Management, Computing Platforms, Cloud Computing, Network Protocols
Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Conflict Management, Power BI, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Service Level Agreement, Storytelling, Customer Service, Responsible AI
Microsoft
Skills you'll gain: Service Level, Service Level Agreement, Operations, Operational Efficiency, Service Management, Operations Management, Operational Analysis, Customer experience improvement, Process Optimization, Data Entry, Performance Analysis, Performance Measurement, Data Validation, Business Metrics, Customer Relationship Management, Data Quality, Workflow Management, Data Processing, Data Management, Data Analysis
Skills you'll gain: Red Hat Enterprise Linux, Linux Administration, Linux Servers, Operating System Administration, Linux Commands, Linux, Network Troubleshooting, Systems Administration, Network Administration, Network Monitoring, Technical Support and Services, System Configuration, TCP/IP, System Monitoring, IT Automation, Unix Shell, Computer Networking, Unix Commands, Command-Line Interface, Network Protocols
Google Cloud
Skills you'll gain: Dataflow, Data Pipelines, Serverless Computing, Identity and Access Management, Google Cloud Platform, Site Reliability Engineering, Cloud Security, Data Integrity, Performance Tuning, Data Security, CI/CD, Data Processing, Debugging, Real Time Data, System Monitoring, Cloud Storage, Extract, Transform, Load, Unit Testing, Containerization, File I/O
What brings you to Coursera today?
Best Servicenow courses from Microsoft
Top-rated Servicenow courses offered by Microsoft on Coursera.
- Core Service AdministrationMicrosoftIntermediate1 - 3 MonthsMicrosoft
- Microsoft IT Support SpecialistMicrosoftBeginner3 - 6 MonthsMicrosoft
- Microsoft Customer Service (with AI)MicrosoftBeginner3 - 6 MonthsMicrosoft
Best Servicenow certificate programs
Earn a certificate in Servicenow from top universities and companies.
- ITIL 4 FoundationLogical OperationsBeginner1 - 3 MonthsSpecialization
- Serverless Data Processing with DataflowGoogle CloudIntermediate3 - 6 MonthsSpecialization
Best Servicenow courses for beginners
Top-rated beginner-friendly Servicenow courses with no prerequisites.
- ServiceNow System Administrator from Zero to HeroPacktBeginner1 - 3 MonthsNo prerequisites
- Advanced ITSM with ServiceNow: Optimizing IT OperationsCourseraBeginner1 - 4 WeeksNo prerequisites
- System Administration and IT Infrastructure ServicesGoogleBeginner1 - 3 MonthsNo prerequisites
