Stay grounded in the facts from the SBI model rather than reacting to the emotion in the room. This course teaches you how to acknowledge the employee's reaction without abandoning the conversation, so you can guide things back to a productive discussion instead of letting it shut down or escalate.

The course takes approximately 60 minutes to complete and is delivered as self-paced eLearning. Its focused format makes it suitable for managers who want to develop practical skills without committing to a lengthy management program.

Positive feedback reinforces something an employee is already doing well, while constructive feedback addresses a specific behavior that needs to change or improve. This course teaches you when to use each type, so your feedback always has a clear purpose rather than feeling vague or one-size-fits-all.

The SBI Model is a feedback framework built around three elements: the specific Situation, the Behavior observed, and the Impact it had. This course teaches you to apply it step by step, so your feedback stays clear, fact-based, and easy for the other person to act on.

The 4-Step Conversation Flow is a framework for structuring a performance conversation: Open, Discuss, Agree, and Close. This course walks you through each step, so you set the right tone at the start, work through specifics, agree on the next steps, and close with clarity.

The course's final module focuses specifically on this. You'll learn to set clear next steps and goals with your employee, track their progress over time, and close the loop by reinforcing positive change, so a single conversation turns into lasting improvement rather than a one-off event.

To access course materials, assignments, and earn a Certificate, you'll need to purchase the Certificate experience when you enroll in a course. Eligible learners may also have the option to start with a Free Trial. Some courses may also offer a Full Course, No Certificate option. This lets you access course materials, submit required assessments, and receive a final grade, but you won't be able to earn or purchase a Certificate.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.